Sage Qualifications Ltd Terms of Use

Information about us
1. We are Sage Qualifications Ltd, a company registered in England and Wales. Our company registration number is 05713262 and our registered office is at 554 Bradgate Road, Newtown Linford, Leicester LE6 0HB. Our VAT number is 881345806.
2. We provide a range of online learning courses designed for individuals who want to improve their skills in the use of Sage software for accounting and payroll, and work towards an accredited qualification.
3. You can contact us by email at support@sagequalifications.com or by using our contact form at https://www.sagequalifications.com/Contact.
These terms of use
1. These terms of use set out the legal basis on which we will provide products and services to you.
2. Please read these terms of use carefully as they will tell you who we are, how we will provide goods and services to you, what to do if there is a problem, and other important information.
3. You agree to be legally bound by these terms of use, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms, please do not access and/or use this site.
4. We may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes. Your continued use of this site after changes are posted means you agree to be legally bound by these terms of use, as updated and/or amended.
5. Paragraphs 3 and 4 are only applicable if you purchased a course directly from our website.
Our contract with you
1. You may enrol for our courses online by visiting: www.sagequalifications.com/shop, or via a third party provider. Your enrolment will be considered an offer to purchases goods and/or services. The content of such goods and/or services will be displayed to you shortly after point of purchase and last for an inital duration of 180 days (6 months).
2. Your enrolment will be considered accepted only when we issue an Order Confirmation email with an order number. This will be issued upon receipt of payment in full for the course(s) you wish to enrol on. A contract will come into effect between you and Sage Qualifications Ltd at the time of issue of our Order Confirmation email. Each time you enrol on a new course, a new contract will come into effect. You will be enrolled with the name provided at initial registration. Any changes to registration details (name, address, email address, date of birth etc) will incur an admin fee. Please check your registration details carefully before commencing payment.
3. If we are unable to accept your enrolment on our course(s) for any reason, we will inform you and refund all fees paid.
4. You have a legal right to change your mind within 14 days of your order and to receive a refund in some circumstances. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. To cancel a contract with us you must let us know clearly that you wish to do so. You can cancel your contract by email or by completing our contact form. You may use the model cancellation form that can be found at: https://www.legislation.gov.uk/uksi/2013/3134/schedule/3/made. Regardless of the form of cancellation, you need to provide your name, details of your order, your address, the date of cancellation. To exercise your right to cancel, you need to send your cancellation request within the 14-day period from enrolment.
5. You cannot change your mind if you have already accessed the course materials and/or accessed the software. No refunds will be issued if the course has been accessed and/or the software has been downloaded or outside of the period starting 14 days from issue of our acceptance email. By logging in to the Sage Qualifications portal you are forgoing your right to the 14 day cooling off period, as content has been provided to you prior to this 14 day timeframe.
6. Even if you change your mind and cancel your contract in accordance with clause 3(d), you will not be entitled to a refund in respect of any materials that are printed to order. We may retain a proportion of your course fee to cover the cost of providing such materials.
7. Courses are not transferable. The name registered must be that of the person completing the course.
8. Any refunds due to you will be processed within 30 days of the date of effective cancellation of the contract between us and may be subject and an appropriate administration fee.
Fees and payment
1. The fees for our courses are displayed at www.sagequalifications.com/shop and include VAT. We reserve the right to change the fees for our courses from time to time. The fee you will pay will be the price indicated on the booking page when you enrol and are in respect of an initial six-month duration.
2. Extensions are available by prior agreement and for an additional fee, (Within a year of inital payment - provided the course and software are valid and supported.).
3. We will accept payment by credit or debit card via a secure payment gateway for courses purchased from our website, for which the link will be sent to the you at the time of enrolment.
4. All fees must be paid in full before you will be provided with access to your course.
5. We may offer discount codes from time to time that can be used to reduce the retail price of our courses. We reserve the right to revoke discount codes at any point up to the point of acceptance of your order. A refund will be issued for the amount of the purchase using a discount code that has been misused or expired.
Technology and downloading of software
1. You will need access to the following to access our courses and use the software:
  i. A PC, laptop, tablet, mobile phone, or other computing device
  ii. A connection to the internet via a broadband connection
  iii. A browser
2. It is your responsibility to check that the computer (and any mobile device you plan to use) is compatible with clause 6(a). Attempting to access the course(s) and/or download the software may result in you losing the right to cancel the contract between us, even if you cannot access and/or use the course(s) and the software.
3. Once the software has been downloaded it cannot be downloaded again unless in exceptional circumstances and with not less than 90 days left to use. Requests for reallocation of software (weather downloaded initally or not) with less than 90 days left from inital allocation of the course will be rejected immediately.
Printed Materials
1. Some courses may require reference to printed materials that are prepared and printed by us or third parties. Such printed materials will be posted to you to the address you provide during enrolment. Such printed materials may be printed to order.
Usage
1. You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use the contents of our websites and course material, except for your own personal, non-commercial use. You also agree not to adapt, alter, or create a derivative work from the content of our websites and course material, except for your own personal, non-commercial use.
2. Any other use of the contents of our websites or course materials requires our prior written permission.
3. Contents of our websites and course materials, including the information, names, images, pictures, logos and icons regarding or relating to Sage Qualifications and its products and services and/or those of third parties detailed on our websites is provided “AS IS” and on an “IS AVAILABLE” basis without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement compatibility, security and accuracy. We expressly exclude responsibility for the content of external Internet sites.
4. The licence granted to you to use the software in connection with any course purchased by you is for non-commercial purposes only. If you wish to use the software for commercial purposes, you must obtain a commercial licence from the software vendor.
Support
1. If you purchased a course directly from us through our website, you may contact us by email at support@sagequalifications.com for assistance or technical support.
2. If you purchased a course from a third-party vendor you will need to contact them for tutor support using the contact details provided at the time of purchase. You may still contact us at support@sagequalifications.com for technical support.
Assessment and Testing
1. One test attempt is included in the cost of all courses (whether purchased from us directly or through a third-party vendor). All tests must be taken on the dedicated online portal, the link for which will be provided to you - unless there are extenuating circumstances that have been discussed with us previously.
2. All tests must be taken at a time and date that has been arranged at least 24 hours beforehand (unless testing within your course is on demand). Any student that does not attempt the test having previously arranged to do so will be classed as a failure no show and the attempt will be marked as such. A student must then arrange a resit and incur the resit fee. Any student that takes the test and chooses not to submit will also be classed as a failure and a resit fee will be incurred to take the test again, unless proof is given (Medical, University, Provider evidence) that there has been extenuating circumstances in either case.
3. We reserve the right to cancel or change a test without prior notice.
4. It is the responsibility of the student to ensure they have sufficient access to the relevant Sage software prior to and on the date of the assessment/test. If further software is required an extension can be purchased (provided the course and software are valid and supported).
5. Certificates will be issued in the name as per the top right hand side of the portal. This is the name provided upon first registration, unless otherwise changed as agreed with Sage Qualifications. A fee will be charged if recertification/name change is required.
Maintenance
1. We provide no guarantees that our websites or course portals will be available 24 hours per day. As with any internet-based site, routine maintenance and upgrades our required. We will endeavour to provide at least 12 hours’ notice of any downtime, but this will not always be possible. When downtime does occur, we will take all reasonable steps to keep this to a minimum and outside of the hours of 09:00 – 17:00 (GMT) Monday – Friday. We shall not be held liable for any loss or damage caused because of routine or unplanned downtime of our website and course portal.
How we may use your personal information
1. We will only use your personal information as set out in our privacy policy.
Limitation of liability
1. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
2. Notwithstanding clause 12(a), our total liability to you will be limited to the amount paid by you to us in the immediately preceding 12-month period.
3. We do not limit our liability where it is unlawful to do so. Clause 12(b) shall not be considered as attempting to limit our liability for death or personal injury causes by our negligence or the negligence of our employees, agents, or subcontracts, or for fraud or fraudulent misrepresentation.
Term and termination
1. Each course you purchase will have an initial access period of 6 months. The access period for a course may be extended with our consent in exchange for payment of an additional fee in accordance with clause 4(b).
2. Either party may terminate these terms if the other party commits a material breach of these terms of use. If we materially breach these terms of use causing you to withdraw from any course that you are enrolled on, you will be entitled to a pro-rata amount for the remaining duration of the course and your licence to use the course materials and software will terminate with immediate effect. If you materially breach these terms and conditions, we will revoke your access to the course materials and your licence to use the software will terminate with immediate effect and we will have no obligation to provide you with any refund.
3. Clause 7, 12, this clause 13(c) and 14, at least, shall remain in full force and effect following termination or expiry of these terms of use.
Other important terms
1. We may transfer our rights and obligations under these terms of use to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
2. You may not transfer your rights or obligations under these terms of use to any other person.
3. These terms of use are between you and us. No other person shall have any rights to enforce any of the terms herein.
4. Each of the paragraphs of these terms of use operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
5. If we do not insist immediately that you do anything you are required to do under these terms of use, or if we delay in taking steps against you in respect of your breaking these terms of use, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later.
6. These terms of use are governed by English law, and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.